FAQ

I can't log in to register my products

1. You already have an account

If you're already affiliated with the Sudvinbio association or have participated in the Millésime Bio fair in the past, you should already have a MyVitibio account. To access it, simply log in using the email address associated with your account. 

2. You do not have a MyVitibio account

If you don't have a MyVitibio account yet, you can create one by using the login box. Begin by providing your contact details, and after successfully logging in, you'll be prompted to add your company information by clicking "Add a company" in the top left corner of your homepage. 

3. You are unable to connect to your customer account 

If you're experiencing difficulties accessing your customer account, we recommend using web browsers such as Google Chrome or Firefox instead of Internet Explorer. Connection issues may sometimes arise from a full cache, so it's advisable to clear your browsing history and then attempt to log in again. Additionally, if you've requested a new password, it's best to manually enter it using your keyboard rather than copying and pasting it. 

 

I can't register a product

To register a product, please follow the following procedure: how to register a product to the Challenge Millsime BIO contest

I don't see where to send my samples 

For details regarding the submission of your samples, please refer to our competition website, specifically the "Participant's Area" tab. 

I can't find the payment conditions of the competition

For details regarding payment conditions, please refer to our competition website, specifically the "Participant's Area" tab. 

Payment is required at the time of registration, and you can choose to make it using a credit card, bank transfer, or cheque. Once we have reviewed the components of your submission and confirmed your participation, your invoice will be generated. You can access and download this invoice from your MyVitibio account. 

When will I receive the results of the tasting ? 

The results will be sent via email, and you can also access them on the competition website starting from January 19, 2024.

Any problem ? Do not hesitate to contact us HERE


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